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Captain IT has been around for more than a decade. One of the best attributes that our clients have told us throughout the years is that we know how to treat them right and make them feel as though we are part of their company. At Captain IT, we know how to manage our client relationships.
In this booklet you’ll read the fantastic testimonials some of our clients have given us and how long we’ve been their managed service provider. Customer relationship management is not a new concept, and we hope your company can be added to this list of clients
I love the fact that Captain IT is local. My last IT company would have me wait up to 2 weeks for them to resolve CRITICAL issues that heavily affected my company, and I felt like I had to wait in line to get my turn. When I call Captain IT with a critical issue, they are onsite within the day. They helped me understand what caused the issue to prevent it from happening again. I appreciate their patience with employees and me in resolving issues.
“We have been working with Captain IT forover a decade now. Our agency has had many benefits since working with Captain IT, but I think the single best benefit has been their flexibility and constant support.When we’ve had IT emergencies, I’ve been able to call in and get immediate help! That is absolutely comforting to me, since I don’tknow much about IT. The big differencebetween Captain IT and other firms we’ve used is their friendliness with all of our staff. It doesn’t matter who calls in; they are always friendly and helpful with my staff.
Executive Officer LAMP, Inc.
“We love Captain IT because they always make themselves available when we need them. I feel they have a family touch with expert service, big enough to serve, not too big to fail. Get with Captain IT, because they deliver when nobody else will”.
CEO Zuum, Inc.
“Captain IT’s response time is excellent and very appreciated. When you need them, they will be there for you! Captain IT has been our IT support company for over 10 years. I highly recommend them because they are always reliable and address our needs proactively. They have also helped us throughout the years with cybersecurity impleme
CEO Best Buy Automotive Equipment, Inc.
“I highly recommend Captain IT because I know that they will be there for me when I have a problem. They always get back to me right away. I have access to them whenever I need them to help me. As soon as I have a problem, I email Captain IT and I get an email response knowing that they have seen my email and they let me know they will be working on it. I don’t feel alone. I almost feel they are in my office in the next room. For us Captain IT is the only WAY!!“
Office Manager CAI, Inc.
“We have worked with several IT companies before, and what Captain IT does better than others is that they are a “one-stop shop” and for a company like us, it’s great to have someone who can install the hardware and software. All the while making sure it will all be not only enough but will work together. It just takes all the headaches out of the equation. Captain IT will give you personalized service and their full attention when needed.“
We have been using Captain IT for many years. We have two facilities, and they helped us implement a great reliable network. We are now more secure, and our data is protected and restorable by several methods. If you want to add or replace an outside IT firm, look no further. Captain IT has exceeded my expectations many times over. I look at Captain IT as an extension of our team. They are like having an onsite IT department without the daily added expense. Anthony is more than a vendor; I feel he is a trusted friend.
I love the fact that Captain IT is local. My last IT company would have me wait up to 2 weeks for them to resolve CRITICAL issues that heavily affected my company, and I felt like I had to wait in line to get my turn. When I call Captain IT with a critical issue, they are onsite within the day. They helped me understand what caused the issue to prevent it from happening again. I appreciate their patience with my employees and me in resolving issues.”
“Captain IT has been a huge help with all our IT needs. They always answer my calls live and on time! I’m glad they don’t leave me hanging or wondering for days about when I’ll get help. The team is always there and happy to assist with any questions. They are reliable and very professional about getting projects done on time. After being set up with Captain IT, my team saw a positive difference in our workflow.”
“We love Captain IT because they always make themselves available when we need them. I feel they have a family touch with expert service, big enough to serve, not too big to fail. Get with Captain IT, because they deliver when nobody else will”.
“Captain IT is the most reliable IT support firm out there! They have great customer service, are always responsive and quick on solutions. I know I’m in good hands because they always ensure that technical problems will get resolved in a timely manner. The amount of time they save me by solving my IT problems shows in my bottom line. With Captain IT, I know I can save money and have amazing IT support at the same time.”
“Captain IT has very friendly staff. highly recommend them since they are always there to answer any questions. They always answer their calls on time and never leave you wondering when you’ll get help.”
“I had a great experience with Captain IT. They are AWESOME! Anthony & Kevin were excellent partners in executing a network reconstruction plan with many moving parts. They were both patient, prompt and professional in addressing my company’s needs and explaining their solutions to me. Well done gentlemen! I am very grateful for the responsive assistance”
We are happy to have met Captain IT; they helped us implement a great network system. Our files are now more easily shared, allowing us to collaborate better improving our efficiency! The personal, one-on-one interaction we receive from Captain IT gives us peace of mind knowing that our computers and important files are in the hands of honest professionals. They listen to our concerns and fix the problem in minutes.”
“Before we met Captain IT, there were a few holes in our system. We had outdated systems and software that needed an upgrade, but we didn’t know what to do. We needed someone who could patch up those holes. Captain IT stepped in to help. After giving US recommendations concerning our budget and company needs, we hired them. We have them maintain our system, and they provide monthly reports on what they’ve been protecting us from!”
“Captain IT has been my IT firm for several years, handling all of my office needs (four complete workstations, a server, the network, email hosting, and phone system hosting). The work is always excellent and the customer service is fabulous. Whenever I had an issue, Captain IT fixed the problem that day. Anthony has recommended a few system updates and changes that have been a benefit, such as transitioning from a peer-to-peer system to a server. I highly recommend Captain IT.”
“I strongly recommend Captain IT. I have been working with them for several years now. They helped us on several occasions to fix software and networking problems. When we were installing a new network printer, it had lost connection. Captain It was able to solve the problem quickly and get us back on track with our install. Although we never look forward to having computer problems it is always assuring that we can call Captain IT and know that our issues will be taken of! Tremendous service!”
General Manager Geri’s, LLC
“Captain IT was the first IT company we have worked with that took the time to understand how we operate FIRST– before implementing an IT infrastructure plan. As an enterprise that operates 24 hours a day, this has been critical in minimizing downtime while updating and improving our systems. We have worked with them to develop a secure system of best practices that provides an optimal level of protection and support without huge overhead costs.”
“This company is top-notch! They are amazing to work with. We get a quick response whenever we have an issue, and they start working with us to resolve it immediately. Their techs are always there to answer any of the questions we have. They respond quickly, are informative, reliable, knowledgeable, and professional. Thank You, Captain IT!”
“Our systems were hacked once, and I was scared about our data. It’s the company’s life stream! Captain IT picked up our phone call right on the spot. Captain IT was called in for an emergency service. They came in and helped us get back up and running immediately. We were very impressed with their professionalism and responsiveness.”
“Captain IT goes above and beyond for our team! We are thrilled with Captain IT, knowing that my network is protected and running optimally. What I love the most is the immediate one-on-one customer service. It has been a tremendous help knowing that Anthony and his team are there when we need them and care about how our system works.”
“Captain IT is great! No matter how often I call, they’re always happy to assist. I’m glad I have knowledgeable and caring IT support professionals to help us. You can tell that customer satisfaction is crucial for them. We finally have peace of mind, knowing if something goes wrong, we can count on them to solve it.”
“We hired Captain IT for our IT needs, and we are very happy with our decision and the quality of services received at this point. Anthony and his team are very responsive and clearly want to deliver excellent service that allows one to operate without any major hiccups that take away from the bottom line.”
“Captain IT has been helpful since day one. All their recommendations on how to keep my data safe and secure have proven useful. They always provide a monthly report on how they helped my company. Especially during tax season, when my office is most hectic, whenever I need them they resolve the issue ASAP. Knowing that my data is protected and can be recovered if anything happens, gives me peace.”
“My old IT guy had not updated my company’s computers for two years, and I could never get a hold of him when I needed quick assistance. Captain IT took over and cleaned up our network. Their response times are fantastic. Great computer support!“
CEO Able Restoration, Inc.
Los Angeles County – (213) 335-3249
Riverside County – (951)-335-4650
Orange County – (714) 200-1228